Frequently asked questions

Does Roost communicate with guest under my name?

If you would like us to respond in your name, that is possible. However, our default (and what most of our customers request) is to open up guest communication by introducing ourselves under our own names and then indicating that we help you (the host) with your Airbnb. We find that if guests know you have a dedicated support team, they feel free to get in touch with questions or concerns at any time.