Privacy Policy

Air SW Limited (Trading as ‘Lets Roost’) registered at Suite C Huntworth Way, North Petherton, Bridgwater, England, TA6 6FA with Company number 10879930 Registered in England and Wales are committed to respecting your right to privacy, complying with all applicable UK and EU laws to ensure that your personal information remains secure and only processed in line with your permission.

This policy covers how we collect, use and process your personal information when you submit your information to us or sign up to our launch notification.

If you do not agree to this privacy policy, then please do not submit your information on the website or engage our services. From time to time we may make changes to this policy and will update this page to reflect those changes. Please check back frequently to see any updates or changes to this policy.

Why does Roost collect personal information?

We will always treat your information as private and confidential (but reserve the right to disclose this information with the law requires). We may use your data in the following ways;

Enquiry 

If you choose to submit an enquiry we collect the following information used exclusively by us for the use of sales and direct contact with you.

We collect;

• Your Location (Country)
• Your Name
• Your E-Mail Address 
• Your Telephone number
• Your Enquiry.

Processing any enquiry you submit.

If you contact us any of our services we will use the information you provide in that contact and any information submitted as part of your contact to respond to your enquiries. 

During enquiries, you are under no obligation to provide us with any details, but if you withhold information then we may not be able to help.

Contracted Services

Should you contact us for any services, your contract will provide a privacy policy detailing the use of your data however it should be noted that this data like all other processed by Lets Roost confirms to the GDPR.

Direct Marketing and other Marketing Services

Your email address will be if used to submit for our newsletter or launch alerts be used for the marketing purpose of contacting you about our services and current business status. If forever reason you do not wish to receive these at the bottom of any email we send you will be able to unsubscribe or you can contact us directly to opt-out. 

We will only ever contact you about our own services or directly related services.

Who we share your information with

You should be aware that if we are requested by the police or required under UK law to release your data, we are entitled to do so.

We will never sell, distribute or disclose any of your personal data (except anonymous aggregate information) to any third party without your consent.

Your personal and property information, if you take on Lets Roost services may be passed (with your permission) to selected and vetted third-party services such as local cleaning services, gas suppliers or window cleaners to your properties location.

Security

We follow accepted industry standards to protect the personal information you submit to us. We will always take all reasonable steps including technical, organisation and staff training precautions to ensure that your data is treated securely and in accordance with this policy.

Where we store your data

Your data is only stored within servers within the European Economic Area (EEA) which conform to the General Data Protection Regulation (GDPR).

Retention

We will only retain your personal data for as long as necessary to fulfil our launch and marketing newsletter notifications. You can remove yourself at any time from this list by clicking opt-out in any email or by contacting us at [email]

Information collected indirectly:

Internet Protocol Addresses: Users’ Internet Protocol addresses are automatically logged by our web server. This information is used by Roost for statistical analysis, for example, to evaluate interest in the Roost website.

Cookies:

Cookies are pieces of information/text generated by a server and stored on a user’s hard drive. Roost uses both temporary ’session’ cookies and permanent cookies. Temporary cookies are used to carry data through from one page to another during the switch form process. These cookies last for the duration of your connection to the site i.e. they expire when you close your browser. Permanent cookies are used to store information about which website you were referred to us from. This allows Roost to personalise your experience of our website based on how you found out about us. In no instance is personal data stored permanently in a cookie.

Cookies can be disabled to browse the website, however, cookies will need to be enabled in order to accurately complete the switch form process.

Cookies can be disabled to browse the website, however, cookies will need to be enabled in order to accurately complete the switch form process.

Information collected directly:

Roost processes e-mail addresses and/or other contact details or information which visitors voluntarily provide in order, for example, to receive information about our products and services. We will explain what we will use your information for on the pages where we request this information. Roost will not use your information in any other way or disclose it to third parties without your prior consent.

Security:

Roost has taken measures to ensure an adequate level of security for personal information processed via its website.

Links:

The website contains links to other sites which are completely unrelated to Roost. This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites.

Individuals’ rights:

You have the right to access your information held about you by Roost and where necessary, to have it amended if it is inaccurate. Should you want access to your data, a Subject Access Request can be made in writing to [email protected]

If you receive information via email from Roost, it may be confidential and / or privileged. It is for use by the addressee only. If you are not the addressee or if the email is sent to you in error, please let us know by return. In those circumstances, you may not copy the message, use its contents, disclose them to another person or retain the message or any part of it. No liability is accepted for viruses and it is your responsibility to scan any attachments.

To exercise your rights or to obtain more information, please contact:

Data Protection Officer

Roost
Viney Court
Viney Street
Taunton
Somerset
TA1 3FB

T: 07540 606375
E: [email protected]

Third parties:

1. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
   
   You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Cookie	Name	Purpose
Intercom	intercom-stateintercom.played-notificationsintercom-id-iel5o8vx	Essential Allows the website to recognise the visitor, in order to optimize the chat-box functionality.
PHP Session ID	PHPSESSID	Essential Preserves user session state across multiple page requests
Analytics (Google)	_ga_gat_gidcollect	Analytical Google Analytics collects a unique ID against our visitors storing information on the pages they visit, how long they spend there, the devices they operate and how they interact with the website. This is then stored only against our unique Analytics identifier UA-2651464-29 and UA-45280647-1
Google Website Call Conversion	gwcc	Analytics This cookie is not essential to our website. This cookie allows Google to track any call conversions on mobile devices. For example if a customer is clicking a phone number on the contact us page to dial from their mobile device.
Facebook	_fbpfrtr	Non Essential (Marketing) – Marketing cookie used by Facebook to track visitors across our website. This information is used to display or track use of our Facebook advertising.
Google Ads	IDE test_cookiepagead/1p-user-list/#	Non Essential Marketing – For use with google Adwords to aid in the tracking of converted sales from aids placed through the service.